Support & FAQs

To get technical support email us on [email protected]

One of our Support Ninja’s will get on it in a snap!

If you need to report an issue, some data that will help us help you:

• Screenshots of the issue or error
• Your email associated with the account
• Your browser information from https://www.whatismybrowser.com/
• To suggest features, go here but for bugs and issues, email us.

If you come armed with this information, we can get to the root of your problem a lot quicker.

Manage your account here.

Frequently Asked:

• What is Outline Ninja?
  • Outline Ninja is a topic research tool that takes one keyword and expands it for you so you can know all the questions, keywords, Headings, and topics around it. This allows you to write an article outline much faster than having to search and open multiple browser tabs. Learn about the company.
• Is there a free trial?
  • In order to prevent abuse from those that create a free trial and cancel it multiple times a day, we opted for a $1.00 trail. You can always watch the demo video to see how it works.
• How do I cancel my subscription?
  • In order to cancel your subscription, click on login, then my account, then click on Membership Cancellation menu.
• Who is Outline Ninja useful for?
  • Any blogger or agency preparing an informational intent article for SEO that needs to speed up the outline preparation process. It assumes you already have a keyword or topic in mind. It is not a keyword discovery tool like ahrefs.
  • Any blogger needing to turn their content into Infographics fast! (for those that have lots of time, they can use Canva to customize to their hearts desired). Infographic Ninja is for those interested in high content velocity and the power of AI.
• Are there alternatives to Outline Ninja?
  • We respect and draw inspiration from many tools that help with keyword research but believe that the exact offering we give is unique. For example, AlsoAsked.com has the google people asked questions like we do but not the autosuggest keywords. AnswerThePublic and SearchResponse.io are also different in that they don’t give top 10 results with H1,H2,H3 data to spy on competitor articles. Outline Ninja is unique at this price point and the closest alternative would be UseTopic.com at $99 per month. We hope you will try us out!
  • Infographic Ninja is the only AI tool that produces infographics from articles!
• Why does Outline Ninja even work for SEO?
  • As Google’s search algorithm evolved, it is now clear that they want to give the use what they want in one article rather than having to open each of the top 10 results in order to learn a topic. This is why you see “ultimate guides” articles ranking very high on information intent queries. Outline Ninja helps you craft satisfying content that covers a variety of topics your readers want to learn about.
  • Infographic Ninja lets you get high rankings in Google Image Search. View out success stories here.
• What are “Ninja Questions”?
  • We use the power of AI to suggest 20 questions for your article outline. Enjoy this bonus!
• What does “blocked” mean in the SERP word count?
  • In order to get the word count of the competitors, we need to scrape their page but some websites have firewalls that block our bots. We suggest opening those pages in another tab so you don’t miss any insights.
• Do you have all three: people also ask, people also search for and related searches?
  • Yes and more keywords. We also have a list of related keywords that is bigger than people also search and related searches. plus we have multiple google autosuggest lists included.
• Do you issue invoices and receipts?
  • Yes, check the invoices page here.
• I am having trouble with the captcha. can’t sign up!
  • Contact support and send a screenshot of the error.
• Where does the Synonym data come from?
  • We use an API provided by https://www.synonyms.com/
• How long are Infographics Images kept in the Archive?
  • The images are deleted after 60 days.
• Is it possible to make a PDF infographic?
  • Once you have the PNG, you can convert it to PDF using this free website https://png2pdf.com/
  • Adobe also has a free converter here https://www.adobe.com/ca/acrobat/online/png-to-pdf.html
• What are the suggested company logo dimensions for the Infographics Generator?
  • For the logo, we can accept any dimensions, but the recommended is wide such as 1000px by 250px. (4:1 ratio or 3:1 ratio) or square (1:1 ratio).
• Can you change the pictures & colors on the Infographic once it is made?
  • The AI will choose the best images and icons based on the first words and concepts it finds in the text.
  • If you change the topic, title, and subtitle to include those words and concepts there is a better chance that the images will match the theme or subject of the infographic.
  • Once the Infographic is generated, it is not possible to change any pictures, icons, or colors. You can only change the template and generate again. (if you change the text, that will possibly create new pictures but it counts as a new infographic and deduct another credit)
  • Read release notes here to know what’s new.

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